Privacy Policy
This Privacy Policy was last updated on 23 April 2026 and apples to citizens of the United Kingdom.
At Then Now When LLP the privacy of our visitors is important to us. This Privacy Policy contains the types of information that is collected and recorded by Then Now When LLP and how we use it.
We continue to review and update security and privacy measures to protect all personal information.
1. The Type of Information We Collect
Then Now When LLP collects information provided by users of the site who contact us from the website via email or contact form. This includes the names and contact details (phone number, email address, home address) of clients.
2. How We Protect Your Information
We strive to ensure that personal information you give us is treated securely. However, please be aware that communications over the internet is not guaranteed to be secure and may route through other countries.
We keep contact and personal information for a period of seven years from completion of your project in line with our agreed appointment document.
3. General Data Protection Regulation (GDPR)
The basis for Then Now When LLP collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect the information. Most of the personal information we process is provided to us directly by you for one of the following reasons:
- You have made an enquiry via email or contact form
- You would like to enter into a contract with us for our architectural services
We use the information that you have given us in order to:
- To deal with your enquiries and requests
- To communicate with you about our services, projects and events
- To meet our contractual commitments to you
- To manage services we provide to you
- We may be obliged to share your data if legally required to do so by the police or for regulatory purposes
If you choose to remove consent for use of your data in any ways listed above, we may be limited in the scope of services we can provide to you.
Then Now When LLP will retain your personal information only for as long as is reasonably necessary for the purposes set out within this Privacy Policy. We will retain and use your information to the extent that is necessary to comply with our legal obligations, resolve disputes and enforce our policies.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed of what personal information we hold about you and if you want it to be removed from our systems, please contact us.
4. Your Data Protection Rights
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you have given us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request.
5. Third Party Privacy Policies
Then Now When LLP's Privacy Policy does not apply to other advertisers, websites, or third parties. For the Privacy Policy of any respective third party, we advise you to consult with them directly.
6. Online Privacy Policy Only
Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they have voluntarily shared. This policy is not applicable to any information collected offline or via channels other than this website.
7. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Then Now When LLP
1 Broadway, Bath, BA2 4JA
T: 07458 079527
Company No. OC459962